Frequently Asked Questions

Find answers to common questions about our free online tools

How does the URL shortener work?

Our URL shortener takes your long URLs and creates shorter, more manageable links. Simply paste your long URL into our tool, and we'll generate a compact link that redirects to your original URL. This is perfect for social media, emails, and marketing campaigns.

Can the owner of a short link see my personal IP address?

No, absolutely not. The short link owner cannot see your personal IP address (like 192.168.1.1). We prioritize your privacy by not storing this sensitive information.

Here's the important part: Your actual, personal IP address isn't even stored on our servers. It's processed momentarily when you click and immediately converted into anonymous geographic data before being recorded.
  • What can they actually see? Link owners only get to view general, anonymous geographic data about clicks. This means they might see something like "50 clicks from London" or "10 clicks from California" - but nothing that identifies you personally.
  • Can this data identify me? This information is presented in broad, general groups and is never tied to you as an individual. It's simply used to understand audience locations - not to track specific people.
Since we don't keep your full IP address, there's no way for the link owner (or anyone else) to trace clicks back to your specific device. Your privacy stays protected.
What information do you collect when I click a short link?

We collect minimal, non-personal information to help link owners understand their audience while respecting your privacy.

  • General location: Country and city (not specific enough to identify you)
  • Time of click: To analyze traffic patterns

What we don't collect: Your IP address, personal identifiers, browsing history, or any information that could be used to track you across the web.

How do you protect my data from being misused?

We take multiple steps to ensure your data remains secure and private:

  • Data anonymization: Personal identifiers are removed before storage
  • Limited retention: We don't keep data longer than necessary
  • Encryption: All data is encrypted during transmission and storage
  • Access controls: Strict limits on who can access what data
  • Regular audits: We regularly review our practices to ensure compliance

Our commitment is to provide useful analytics to content creators while maintaining the highest standards of privacy protection for our users.

Can I track clicks on my shortened URLs?

Yes! Our URL shortener includes comprehensive analytics. You can track the number of clicks, geographic location of visitors, referral sources, and click timestamps. This data helps you understand your audience and measure the effectiveness of your campaigns.

Can I customize my shortened URLs?

Absolutely! You can create custom short URLs that are memorable and branded. Instead of random characters, you can choose meaningful words or phrases that relate to your content, making your links more trustworthy and professional.

Do shortened URLs expire?

No, our shortened URLs do not expire. Once created, they will continue to work indefinitely. However, if you delete a link from your dashboard or if the original URL becomes unavailable, the shortened link will no longer function.

How do I view the original URL details?

Simply add an exclamation mark ! to the end of the URL in your browser's address bar. This will reveal the page's original URL and its full details.
Example: https://www.featuref.com/dce4a!

What types of content can I download?

Our downloader supports various file types including videos, thumbnails, and audio files from supported platforms. We support downloads from many popular websites while respecting copyright and terms of service.

Is it safe to use the downloader?

Yes, our downloader is completely safe. We don't store your downloads on our servers, and we use secure connections to protect your privacy. However, always ensure you have permission to download content and respect copyright laws.

Are there any download limits?

No, there are absolutely no download limits! We believe in providing unrestricted access to all our users, whether you're using our free service or have a premium account.

Unlike many other services that impose daily quotas or restrict features for free users, we've removed all limitations. You can download as many files as you need, whenever you need them.

  • Unlimited downloads - No daily, weekly, or monthly caps
  • No speed throttling - Full download speeds for all users
  • All features available - No premium-only restrictions
  • Multiple simultaneous downloads - Download several files at once
  • No hidden restrictions - What you see is what you get

We're committed to providing the best possible experience for all our users without imposing artificial limitations. Our infrastructure is designed to handle high-volume usage, so feel free to download to your heart's content!

What about file size limits?

We support files of virtually any size. While extremely large files (over 10GB) might take longer to process, there are no hard limits on file sizes you can download through our service.

Our system is optimized to handle:

  • High-resolution videos and audio files
  • Software applications and games
  • Large datasets and archives
  • And everything in between

If you encounter any issues with particularly large files, our support team is always available to help optimize the download process.

Are all tools really free?

Yes, all our basic tools are completely free to use with no hidden costs. We also offer premium features for users who need advanced functionality, but the core tools will always remain free.

Do I need to create an account?

Most tools can be used without creating an account. However, creating a free account allows you to save your work, access analytics, manage your shortened URLs, and enjoy additional features.

How do you ensure security and privacy?

We use industry-standard encryption, secure servers, and follow best practices for data protection. We don't sell your data, and we only collect information necessary to provide our services. Read our privacy policy for detailed information.

What is the referral program?

Our referral program rewards you for sharing our tools with others. When someone signs up using your referral code, you both receive free premium features, additional link credits, and other benefits. It's our way of saying thank you for spreading the word!

How can I get support?

You can reach our support team through the contact form on our website, email us directly, or check our help documentation. We typically respond within 24 hours and are always happy to help with any questions or issues.

Can I suggest new tools or features?

Absolutely! We love hearing from our users. Send us your suggestions through our contact form or social media. Many of our current features were inspired by user feedback, and we're always looking for ways to improve.

Still have questions?

Can't find what you're looking for? Our support team is here to help!